We process our payments through Paypal, a safe, fast, and secure way to pay for your online purchases. You don’t need a Paypal account to use Paypal.
Items will be sent to your payment address unless you inform us of an alternative delivery address. ‘sewansome’ currently only ships to the Mainland England.
Postage is FREE.
Delivery will be made using Royal Mail 2nd Class post.
Your products will be carefully packaged to ensure they arrive to you in perfect condition. Please consider reusing your packaging to help the environment. If you place an order for a custom item we will contact you to inform you of accurate shipping schedules. We normally ship on Monday, Wednesday and Friday. Once we have received payment we will package your item ready for the next dispatch day. For custom orders we will be in touch with you after we receive your order to discuss your requirements and then let you know the likely shipping date. We use 2nd Class Royal Mail which should take 2-5 working days. If you are in a particular hurry for your item you can upgrade from the usual shipping service at extra cost. Please email in such case.
We are sorry but due to the individuality of design service We are not able to offer refunds on custom items. For off-the-shelf items we can offer refunds/exchanges although you will be responsible for return postage. We will only refund or exchange items if they are in an unused and suitable condition. We recommend sending the item back using a secure delivery method such as Royal Mail’s Recorded Delivery service. That way you will be able to check when your returned items have been received by us. Items are customers responsibility until they are received by us, and SEWANSOME cannot accept liability for items lost or damaged in the post. If you have any problems with your order then please just contact us and we will always do our best to resolve the issue. In all instances, please be sure to contact us within 7 days of receipt of the item. (We also love to hear from happy customers, particularly if we have created a custom item for you!).